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Help Centre

Answers to common questions about mysupershop.

Getting Started

Click Register Your Shop, enter your business name and mobile number, and verify with the OTP sent to your phone. No credit card is required to get started.

Yes — every new shop starts on a free trial with no payment required. You can explore billing, inventory, and reports before choosing a paid plan.

You'll be prompted to choose a paid plan from the Pricing page to keep using the Service. Your data is kept safe — nothing is deleted when a trial ends.

Billing & Subscriptions

Go to Settings → Billing Plan inside your dashboard, or visit the Pricing page, and pick a new plan. Changes apply immediately.

See our Refund Rules for full details on eligibility and how to request one.

Inventory & Billing

Add a product, then pick sizes/colours in the Variants section — each combination becomes its own trackable stock item with its own barcode.

Yes — any standard USB or Bluetooth barcode scanner (HID/keyboard mode) works directly in the POS scan box, no extra setup needed.

Branches & Staff

Yes — add branches from your shop's admin view and switch between them from the topbar without logging out.

Open Employees in your dashboard and set a role (cashier, manager, etc.) with fine-grained permissions per employee.

Still need help?

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