Refund Rules

This page explains our refund rules for mysupershop subscription payments. It does not cover a shop's own in-store return/exchange policy for its customers — each shop configures that separately under Settings → Billing.

1. Free Trial

Every new shop starts on a free trial. No payment is collected during the trial, so there is nothing to refund until you choose to subscribe to a paid plan.

2. Refund Eligibility

You may request a refund of a subscription payment if:

• You were charged in error or charged twice for the same billing cycle.
• You cancel within 7 days of your first paid charge and have not processed more than 20 bills on the paid plan.
• The Service was unavailable to you for a significant period due to an outage on our side, at our discretion.

3. Non-Refundable Cases

• Partial-month cancellations after the 7-day window — access continues until the end of the paid billing cycle, but the unused portion is not refunded.
• Accounts suspended or terminated for violating our Terms & Conditions.
• Add-on purchases (e.g. extra SMS credits) that have already been consumed.

4. How to Request a Refund

Raise a support ticket from your dashboard (Help & Support) or email us, stating the invoice/payment reference and the reason for the request. We aim to respond within 2 business days.

5. Processing Time

Approved refunds are issued to the original payment method via our payment gateway and typically reflect within 5–7 business days, depending on your bank.

6. Cancelling vs. Refunding

Cancelling a subscription stops future renewals but does not automatically refund the current billing period. To request money back for the current period, follow the refund process above within the eligible window.

7. Contact Us

For billing or refund questions, contact support{{ Str::lower(str_replace(' ', '', config('app.name'))) }}.com.