Privacy Policy

mysupershop ("we", "our", "us") provides a retail shop management platform (point-of-sale billing, inventory, customer and staff management) for shop owners ("Shop", "you"). This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Shop account data — business name, owner name, mobile number, GST number, address, and subscription/billing details provided at signup.
• Staff data — names, mobile numbers, and roles of employees added by a shop owner.
• Customer data entered by shops — names, mobile numbers, and purchase history that a shop records while billing its own customers. This data belongs to the shop; we process it only to operate the platform on the shop's behalf.
• Usage data — login activity, IP address, device/browser information, and actions taken within the dashboard (for security and support purposes).

2. How We Use Information

• To operate core features — billing, inventory, GST invoicing, reports, and notifications.
• To send OTP login codes and transactional SMS (e.g. bill receipts, low-stock alerts) via our SMS gateway provider.
• To process subscription payments via our payment gateway provider.
• To provide customer support and respond to tickets you raise.
• To improve the reliability and security of the platform.

3. Sharing of Information

We do not sell your data. We share information only with:

• SMS gateway provider (e.g. MSG91) — to deliver OTPs and transactional SMS.
• Payment gateway provider (e.g. Razorpay) — to process subscription payments securely. We do not store your card or bank details.
• Law enforcement or regulators, only when legally required.

4. Data Security

Passwords and sensitive credentials are encrypted at rest. Access to shop data is isolated per shop account — one shop cannot access another shop's data. We use industry-standard practices to protect data in transit (HTTPS) and at rest.

5. Data Retention

We retain shop and transaction data for as long as the account is active, and for a reasonable period afterward to comply with tax/accounting record-keeping obligations. You may request deletion of your account data by contacting support, subject to legal retention requirements.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. Shop owners are responsible for honoring similar requests from their own customers regarding data the shop has collected.

7. Children's Privacy

Our platform is intended for business use by adults operating a retail shop. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via the dashboard or registered mobile number.

9. Contact Us

For privacy questions or data requests, contact us at support{{ Str::lower(str_replace(' ', '', config('app.name'))) }}.com.